Refund Policy – Aquagaze

2 Year Return Window

At AquaGaze, we offer a 90-day refund policy. You have up to 90 days after receiving your item to request a refund, provided your case meets our refund criteria.

Inspection & Immediate Contact

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, take clear photos and contact us immediately at support@Aquagaze.com. Prompt communication helps us resolve the issue faster and more efficiently.

Eligibility for Refund

To qualify for a refund, the following conditions must be met:

  • The product is defective, damaged, or not as described.

  • Photo proof of the issue is provided.

  • The refund request is made within 90 days of delivery.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • You changed your mind or no longer want the product.

  • The item was damaged due to misuse or mishandling.

  • You found the item at a lower price elsewhere.

  • You ordered the wrong item due to customer error.

How to Request a Refund

To begin a refund request, email us at support@Aquagaze.com with your order number, details of the issue, and photo evidence.

If your request is approved, your refund will be processed to your original payment method within 10 business days.

Bank Processing Time

Depending on your bank or credit card provider, the refund may take additional time to appear in your account. If you haven’t received your refund after 15 business days from approval, please contact us again.

Returns Policy

We do not accept returns for items ordered incorrectly by the customer. Please review all product details carefully before purchasing.

Damaged or Incorrect Items

If you received a product that is damaged, defective, or incorrect, please contact us right away with photo proof. We’ll make it right.

Exceptions – Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Custom-made or personalized products

  • Personal care items

  • Hazardous materials (e.g., flammable liquids or gases)

If you’re unsure whether your item qualifies, contact us before making a return or refund request.

Exchanges

We currently do not offer exchanges. If your product is defective or incorrect, please follow our refund procedure.